These terms of use govern your access to and use of the HomeTown Care website and services. You agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website. Misuse of our appointment booking system, or any other feature, is strictly prohibited.

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1. EMERGENCY MEDICAL DISCLAIMER

DO NOT USE THIS WEBSITE OR VIRTUAL PLATFORM FOR EMERGENCY MEDICAL NEEDS. > 🚨 If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. >

General health information, blog posts, or educational materials displayed on this website are for informational purposes only. They do not constitute specific medical advice, diagnosis, or treatment. A clinical relationship with HomeTown Care is only established once you have completed formal patient registration and are actively engaged in a scheduled visit (virtual or in person) with one of our licensed healthcare professionals.

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2. Modification of These Terms

HomeTown Care reserves the right to change the terms, conditions, notices, and policies under which this website and our digital scheduling platforms are offered. This includes, but is not limited to, any administrative or technology fees associated with the use of our scheduling platforms or telemedicine software. Your continued use of the site constitutes your agreement to all such updated terms.

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3. Telemedicine and Virtual Visit Account Use

To access virtual visits, you may be required to create a secure account through our integrated patient portal.

• Account Security: You are entirely responsible for maintaining the confidentiality of your portal password and account login information. You agree to notify HomeTown Care immediately of any unauthorized use of your account.

• Connectivity and Jurisdiction: Telemedicine requires a stable internet connection. Our virtual care providers operate strictly within the legal geographic jurisdictions in which they are licensed. By booking a virtual visit, you verify that you are physically located in an approved service area at the time of the visit.

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4. No Unlawful or Prohibited Use

As a condition of using the HomeTown Care website and scheduling services, you warrant that you will not use this platform for any purpose that is unlawful or prohibited by these terms. You agree not to:

• Use the website in any manner that could damage, disable, overburden, or impair the site or interfere with any other party’s use and enjoyment of it.

• Attempt to hack, reverse-engineer, or harvest data from our patient portal or scheduling interfaces.

• Submit false, fraudulent, or inaccurate personal or medical details when booking appointments or using contact forms.

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5. Communications Services & Patient Portals

This website may feature secure contact forms, chat tools, scheduling portals, or messaging systems designed to allow you to communicate with our clinic team.

• Appropriate Content: You agree to use these communication systems only to send message materials that are proper, secure, and directly related to your care or clinical inquiry.

• Prohibited Material: You are strictly prohibited from uploading files that contain viruses, corrupted files, malicious code, or software protected by intellectual property laws (unless you own or control the rights).

• Monitoring and Termination: HomeTown Care has the right to review materials transmitted through our website forms and remove any inappropriate or non-compliant content. We reserve the right to terminate your digital access to our portal or website tools at any time, without notice, for violation of these rules.

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6. Links to Third-Party Sites

Our website may contain links to outside websites or applications (such as independent patient portals, billing processors, or external educational medical libraries). These "Linked Sites" are not under the control of HomeTown Care. We are not responsible for the contents, updates, or privacy practices of any Linked Site. We provide these links solely for your convenience, and their inclusion does not imply an endorsement of the operators or their specific commercial products.

7. Service Use Termination

You may terminate your services at any time. If you wish to terminate your membership, notify our office via the 'contact us' function.

We are dedicated to providing a safe, respectful, and healing environment for all of our patients and staff. To maintain the highest quality of care and safety, we reserve the right to terminate the physician-patient relationship.

The professional relationship may be discontinued for actions including, but not limited to, repeated missed appointments, non-compliance with recommended treatment plans, or abusive, threatening, or violent behavior by a patient or their family member toward our staff or providers.

If your care is terminated by the practice, we will fulfill our legal and ethical obligations to prevent patient abandonment by doing the following:

• Written Notice: You will be notified in writing (via certified and regular mail) of the termination.
• Emergency Coverage: We will continue to provide emergency medical care and necessary prescription refills for a transitional period, typically 30 days from the date of the notice, to allow you time to find a new provider.
• Continuity of Care: We will provide resources to assist you in locating another physician, such as contact information for your health insurance provider or the local medical society.
• Medical Records: Upon your written authorization, a copy of your medical records will be promptly and securely transferred to your new physician.

8. Fair Access and Practice Standards

Our goal is to provide exceptional, accessible, and comprehensive care to every member of our practice. Because our direct primary care (DPC) model is built on maintaining a smaller, specialized panel of patients, we must ensure that all members have fair and equitable access to their physician.

While we encourage proactive engagement, persistent, excessive, or unreasonable utilization of services that prevents other patients from receiving timely care, or that falls outside the defined scope of a standard primary care plan, may result in a review of your membership.

We reserve the right to modify, restrict, or terminate membership agreements. Should a termination be necessary due to utilization patterns or a breakdown in the therapeutic relationship, the practice will provide formal written notice and will assist in a safe transition of care in accordance with applicable medical board and abandonment laws.

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8. Liability Disclaimer and Warranty Limitation

THE INFORMATION, SOFTWARE, AND CLINICAL OUTLINE SCHEDULING SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS WEBSITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE WEBSITE CONTENT. HOMETOWN CARE AND/OR ITS TECHNOLOGY SUPPLIERS MAY MAKE IMPROVEMENTS OR CHANGES TO THE SITE AT ANY TIME.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL WEBSITE CONTENT, SCHEDULING SOFTWARE, AND INFORMATIONAL TOOLS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. HOMETOWN CARE AND/OR ITS TECHNOLOGY SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES WITH REGARD TO THIS WEBSITE INFORMATION, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOMETOWN CARE OR ITS DIGITAL PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE, PERFORMANCE, OR DELAY OF THIS WEBSITE OR INTEGRATED TELEMEDICINE SOFTWARE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS WEBSITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING IT.

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9. Contact Information

HomeTown Care welcomes your questions or comments regarding these Terms of Use. If you need to contact us regarding website operation, scheduling assistance, or to discuss your care, please reach out to us by phone at 409.205.8345 or mail at PO Box 8102 Lumberton, Tx 77657.